Continuous Improvement Helps Us Evolve

TCI Achieves ISO 9001:2008 and AS9100C Certification

Having been certified to earlier versions of ISO and AS quality management systems for many years, in August we were granted certification to the latest revision of the ISO and AS quality management systems standards, namely ISO 9001:2008 and AS9100C.

For those of you who have been through the latest revision process and for those who are currently working their way to (re)certification, you know how difficult and time consuming it can be. But it’s not about the paperwork. In fact, our system is, for all practical purposes, digital.

Thanks largely to the next generation, (that would be Ben), our system is relatively easy to navigate with a great deal of linkage between and among sections. I can say with some confidence that our third party auditor from QMI found his task easier and quicker at TCI than in other organizations that he has audited. And it’s all up on our company intranet available to all users.

As everyone knows, the purpose of becoming certified and maintaining an ISO and AS quality management system registration isn’t about marketing. It’s about becoming a better organization. The latest revision is also helping us to be a more process-driven company and is reinforcing the need to be on a path of continuous improvement.

In the end, the real measure of our Quality is the degree to which our customers express satisfaction with our products and services through long-term business relationships. That was the case before and is even truer now.

Until next month…

John